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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

How is it that I can not withdraw money?

Important: the payout method depends on the way you placed the money into your Player Account.
Why is my deposit not visible in my Player Account?

Please contact us by mail if you want more information if your deposit is still not on your player account. Send a proof of your payment to [email protected] 
What do I do if I have forgotten my password?

Click the 'Forgot password?' link (top right of the website), enter your email address and answer the security question.
How is it that my password is invalid?

Important: check whether the spelling of your password is correct.
How is it possible that filling in my Personal ID does not work?

Please fill in the numbers without "." and without "-". For example: 63.04.25-465.26 becomes: 63042546526.