I have not received my welcome bonus yet, what to do now?

The welcome bonus will appear on your player account within 24 hours of registration.

How do I get my bonus?

A bonus is a promotional action, which requires a number of conditions (each bonus promotion has its own specific terms).

How can I use the funds from the 'Bonus' account?

The virtual money on your 'Bonus' account can only be used to place bets (pre-match bets, live bets, ...).

I have not received my first deposit bonus, what to do now?

Overview of the conditions attached to the 1st deposit bonus.

How is it that I can not withdraw money?

Important: the payout method depends on the way you placed the money into your Player Account.

Why is my deposit not visible in my Player Account?

Please contact us by mail if you want more information if your deposit is still not on your player account. Send a proof of your payment to 

What does "the rollover" mean?

The conditions related to the rollover indicate that it is necessary to bet a certain amount before you can receive a bonus.

What do I do if I have forgotten my password?

Click the 'Forgot password?' link (top right of the website), enter your email address and answer the security question.

How is it that my password is invalid?

Important: check whether the spelling of your password is correct.

How is it possible that filling in my Personal ID does not work?

Please fill in the numbers without "." and without "-". For example: 63.04.25-465.26 becomes: 63042546526.