The Company strives to create a responsible and humble gaming environment for each and everyone playing at the Website. To most people gaming is socially enjoyable and a harmless source of entertainment. The Company wants to provide world’s safest and most innovating gaming platform for adults. Every Player can play within their financial means and receive best possible service. But, sometimes it just becomes too much and a small number of Players just can't say no to that extra bet.
Responsible gaming at meridianbet.be is based on these principles:
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SECURITY OF THE PLAYER
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We take responsibility for the security of our Players. Protection of Players is based on exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities. Marketing communication is also geared towards Player protection: a fair gaming product only promises what it can deliver.
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SECURITY OF THE GAME
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Online monitoring of the Website as well as the experience of our employees ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game.
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PROTECTION AGAINST GAMING ADDICTION
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Betting should be considered as a fun way to spend time, not as a way to make money. Participation in Bets and games of chance can lead to problems for a small group of Players.
In order to offer Players the best possible support all user contact which is related to responsible gaming is dealt by a dedicated support team within the customer support department. This team works together with Players and provides recommendations for customers on the extent to which is possible for them to play responsibly. In cases which can be traced back to gaming addiction further participation in the gaming line up is prohibited. The Players then receives support and advice on how to find professional assistance in the area.
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PROTECTION OF MINORS
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The Company excludes minors (persons under the age of 18) from participation in online gaming. Confirmation of having reached the age of majority and date of birth is therefore a mandatory procedure following the registration. A copy of photographic identification is also required when customers make their first withdrawal. The Company takes its responsibility for preventing minors from taking part in gaming seriously.
Parents are advised to keep their access details safe at all times (user ID, password and your question and answer combination).
Also we recommend that you install software that enables you to block and filter web traffic in order to prevent minors from reaching betting and gambling web sites:
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PREVENTING PROBLEMS WITH BETTING
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Here are our recommendations of principles to follow so that you can enjoy gaming responsibly:
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SELF EXCLUSION
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Customers may request an access ban at the Gaming Commission.
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PLAYER PROTECTION
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Our advice for recognizing problematic behavior:
"Problematic behavior in gaming is defined as behavior that damages the existence, work or financial situation of an individual or a family. Long-term gambling is certainly not acceptable as an individual’s personal situation and could have a negative overall impact on a person’s well-being. The most dangerous overall impact is the psychological disorder of pathological gaming. This condition has to be treated seriously. Prolonged intervals of betting and gaming can lead to addiction problems."
How to recognize problematic behavior?
We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior:
Evaluation
In case you have any doubt regarding your behavior and self imposed limits, you can use a number of tools to see whether you should seek formal evaluation of your gambling behavior.
Leaflet
The Gaming Commission has published a leaflet for problem players. This leaflet also contains a form with which a Player can request exclusion from (online) gaming establishments.
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VERIFICATION
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If the Player Account verification cannot be completed within 72 hours of applying to register a Player Account and depositing money, the Player Account will be frozen, meaning that Player will be unable to use it to gamble until the Player Account has been verified.
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CONTACT
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Are you concerned about your betting habits? Are you on your way of becoming an addict? We have put together this list of organizations you can contact to discuss any compulsive or problem behavior related to gambling.
Please contact us directly if you have any questions relating to our activities. Our support team is at your disposal at any time and can be contacted by e-mail: [email protected].
